Glamia

Last updated: [12/12/2025]

This Exchange Policy applies to all orders placed on www.glamia.in and is designed to ensure fairness, hygiene, and quality control.

🔄 Exchange Eligibility

We offer exchanges only in limited cases.

✅ Exchange is allowed ONLY if:

  • You received a damaged, defective, or incorrect product
  • You contact us within 48 hours of delivery
  • You provide a clear, continuous unboxing video from opening the sealed package

⚠️ Without an unboxing video, no exchange will be approved.

❌ Exchange is NOT allowed for:

  • Change of mind
  • Color, design, or style preference
  • Size or appearance expectations
  • Normal wear and tear
  • Orders placed incorrectly by the customer
  • Products used, worn, or tampered with

For hygiene reasons, hair accessories and bags are not eligible for exchange once used.

🔁 Exchange Process

If your exchange request is approved:

  • The replacement product will be dispatched within 5–7 business days
  • Exchange will be for the same product only
  • If the same product is unavailable, you may choose:
    • A store credit, or
    • A refund (as per our Refund Policy)

🚚 Shipping for Exchanges

  • If the issue is from Glamia’s side, we cover exchange shipping
  • If not, exchange shipping costs (if applicable) will be borne by the customer
  • Shipping charges are non-refundable

📩 How to Request an Exchange

Email us at:
glamiahq@gmail.com

Include:

  • Order ID
  • Reason for exchange
  • Unboxing video/photos (mandatory)

Requests without proper proof will be automatically rejected.

⚠️ Final Decision

  • All exchange requests are reviewed case-by-case
  • Glamia’s decision after verification is final
  • Repeated misuse of exchange requests may lead to order restrictions